Terms & conditions
Last updated: [date]
1. About these terms
These terms govern your use of this website and, alongside our Booking & Cancellation Policy, your booking of services with Lock & Lantern Property Management Services ("we", "us"). By using this site or booking a service, you agree to these terms.
2. Using this website
This website is provided for information and for requesting quotes. You agree not to misuse the site, attempt to gain unauthorised access, or use it in a way that could damage or impair it.
3. Bookings and services
Services are confirmed in line with the scope, date and price agreed with you directly. What's included in a standard turnover is described on our Services page; anything outside that scope may be charged separately, as agreed in advance.
4. Cancellations, refunds and complaints
Our cancellation charges, refund process and complaints procedure are set out in full on our Cancellations & Refunds page.
5. Access and security
Property access information you provide is treated as confidential. We take reasonable steps to keep keys and access codes secure, and won't duplicate or share access information without your agreement.
6. Liability
We aim to deliver services with reasonable care and skill. Nothing in these terms limits liability that can't be limited under English law, including for death or personal injury caused by negligence, or fraud. [This clause should be reviewed and expanded by a solicitor to reflect your insurance position.]
7. Intellectual property
The content, branding and design of this website belong to Lock & Lantern Property Management Services or its licensors, and may not be copied or reused without permission.
8. Governing law
These terms are governed by the law of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact
Questions about these terms can be sent to [email address].